[Updated: 2 April 2025]

Thank you for choosing Maurice Greenland and Boss Of Prompts. Your satisfaction is very important to us, and we aim to ensure a smooth and transparent refund and return process.

Refund Eligibility

Our refund and returns policy lasts 30 days from the date of purchase. Unfortunately, we cannot offer you a refund or exchange if more than 30 days have passed.

To qualify for a return:

  • Your item must be unused and in the same condition in which you received it.
  • It must be returned in the original packaging.
  • Proof of purchase or receipt is required.

Non-returnable Items

Certain items are non-returnable:

  • Digital products (such as downloadable software, ebooks, prompt packs, or online courses)
  • Gift cards
  • Personalized consulting or coaching services
  • Health and personal care items
  • Perishable goods (e.g., food, flowers)
  • Newspapers or magazines
  • Intimate or sanitary goods
  • Hazardous materials or flammable substances

Partial Refunds

In specific situations, only partial refunds may be granted:

  • Books or guides showing obvious signs of use
  • Physical media (CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records) that have been opened
  • Any item not in original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refund Process

Once we receive your returned item, we will inspect it and notify you via email about the status of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe. Please note, the time it takes for your refund to appear in your account depends on your bank or credit card company.

Late or Missing Refunds

If you have not received your refund after several days:

  • Check your bank account again.
  • Contact your credit card provider as it can take time before your refund is officially posted.
  • Contact your bank for additional processing times.

If you’ve taken these steps and still have not received your refund, please reach out through our Contact Form.

Sale Items

Only regular-priced items are eligible for refunds. Items purchased on sale or promotion cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon receipt. To exchange a defective item for the same product, please contact us immediately using our Contact Form.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return’s value. Once the returned item is received, we will mail you a gift certificate.

If the item wasn’t marked as a gift, or the gift purchaser had the order shipped to themselves first, the refund will be issued to the original purchaser, and they will be informed about your return.

Shipping Returns

To initiate a return, please contact us via our Contact Form.

You will be responsible for covering shipping costs for returning your item. Original shipping costs are non-refundable, and the return shipping costs will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance, especially for expensive items. We cannot guarantee receipt of returned items.

Questions and Contact

If you have further questions about our refunds and returns policy, please feel free to contact us via our Contact Form.

Thank you for your understanding and cooperation.

Warm regards,

Maurice Greenland & Boss Of Prompts Team